LEGAL & PRIVACY
Privacy Policy
This Privacy Policy explains how GH Hardware collects, uses, stores and shares personal information when you use our website, contact us, request a quotation, place an order or use our services.
Last updated: Aug 2026
Our Commitment to Privacy
GH Hardware respects your privacy and handles personal information in a manner intended to support our business operations, customer service and legal responsibilities.
This policy is designed as a practical launch-stage statement and should be reviewed as GH Hardware’s operational processes, technology and service providers develop.
Important: This policy should be read with the notices, terms and information provided at the point where you submit personal information.
1. Introduction
This Privacy Policy applies to personal information collected through the GH Hardware website, customer enquiries, quotation requests, orders, account activity, warranty support and related services.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Name, business name and contact details
- Delivery, billing and collection information
- Product, quotation, order and warranty information
- Account, enquiry and customer-service communications
- Technical information such as browser, device and website-use data where available
Payment information may be processed by relevant payment service providers. GH Hardware should not retain full payment-card details unless its approved payment processes require it.
3. How Information Is Collected
Information may be collected when you create an account, submit an enquiry, request a quotation, place an order, contact us, register a warranty request or use website features. We may also receive relevant information from service providers involved in payment, delivery, warranty, website hosting, analytics or customer support.
4. How We Use Information
GH Hardware may use personal information to:
- Respond to enquiries and prepare quotations
- Process, fulfil and support orders
- Arrange delivery, collection, warranty and technical support
- Maintain accounts, records, security and fraud prevention
- Improve website performance and customer service
- Send marketing communications where permitted and appropriately managed
Marketing is not required to purchase products or request support. You may update your marketing preferences or ask us to stop direct marketing communications.
5. Cookies and Website Technologies
The website may use cookies and similar technologies to support essential website functions, customer accounts, shopping-cart activity, security, analytics and user preferences.
Some cookies are necessary for the website and WooCommerce features to operate. Other cookies may be used for performance, analytics or marketing where configured.
You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Sharing and Disclosure
GH Hardware may disclose relevant personal information to trusted parties where reasonably necessary, including:
- Payment service providers
- Courier, freight and collection providers
- Website hosting, IT and security providers
- Product manufacturers and authorised service centres
- Warranty and technical-support providers
- Professional advisers
- Government, regulatory or law-enforcement authorities where required
We do not sell personal information as a normal part of our business operations.
7. Data Retention and Security
GH Hardware retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, warranty handling, business records and legal obligations.
We use reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
8. Access, Correction and Your Choices
Subject to applicable law, you may contact GH Hardware to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent where processing is based on consent
- Update your marketing preferences
- Request that direct marketing communications stop
We may require reasonable verification of identity before processing a request.
9. External Links
The website may contain links to manufacturer, supplier, payment, courier or other third-party websites. GH Hardware is not responsible for the privacy practices or content of those external websites. Review their privacy policies before providing personal information.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or legal requirements.
The revised policy will be published on this page together with an updated effective date.
Privacy Questions and Requests
For questions about this Privacy Policy, or to request access or correction of personal information, please contact GH Hardware using the contact details published on our Contact page.
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